Before you write
If your question is about a booking you have already made — changing a date, cancelling, a pick-up point — please contact the tour operator or GetYourGuide directly. We are an independent guide, not a tour operator, and we cannot see or change bookings.
For planning questions, the answer is probably already here: the travel guide, the getting there guide and the best time to visit page cover most of what people ask us.
What we would love to hear about
- Recent first-hand reports of the crater’s activity.
- Anything on this site that is out of date, wrong or unclear.
- Changes to flights, roads, permits or security arrangements.
- Press, media and partnership enquiries.
We aim to reply within a few working days.
